Shipping Policy

We try our best to get your item out as soon as possible. Many items that we sell are in stock and will ship within 1-2 business days, unless otherwise stated in the item description. Some items are shipped from warehouses at different locations. Most of our warehouses ship items out within 2-3 business days but some items may take up to 10 business days depending on the warehouse. We make every effort to ensure the fastest possible delivery. Business days are Monday through Friday. If you need an item by a certain date, please contact us to verify shipping options to meet your needs. If you are ordering online and need an item by a certain date, please be sure to note the required delivery date in the comments box at checkout. We will be happy to work with you to arrange for delivery by that date. Expedited charges may apply.

Where does Original Shelters ship?

We ship to the US & Canada. For orders shipping to Canada, Please contact us for a shipping & handling cost quote.

What is an address correction charge?

Incorrect shipping addresses (wrong house #, wrong ZIP code, missing apartment #, etc) will incur an $12.00 charge for ground packages and a $20.00 charge for air packages if correction is made after package has shipped. Incorrect addresses may also result in delayed delivery or returned packages. Shipping fees will not be refunded for returned packages. Please double check your shipping address for accuracy.

This address correction fee is charged to us by FedEx and UPS and will be billed to the credit card associated with your order. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your understanding.

How do I know if my order has shipped?

Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. Once the order ships, a second email will be sent confirming that your order has shipped. Tracking information will also be included in that email so that you can easily track your package. For questions about tracking, please contact us and include your name and order number.

How do I cancel my order?

If you wish to cancel your order prior to delivery, please contact us immediately. Depending upon where the order is in the process, it may or may not be able to be cancelled. We will make our best effort to cancel if the order has not been shipped. If items have been shipped, the order may be returned following our standard return procedures. Please see the returns section for further details on returning your product.

Refused Shipments:

If you refuse delivery, we will refund the item cost minus all associated shipping fees. If free shipping or discounted shipping was applied to the order, all of the shipping costs (inbound and outbound) will be deducted from the refunded amount.

Freight Shipments:

Please note: delivery of a freight order will require a signature. “Curbside Delivery” indicates delivery to the curb at your driveway’s end and does not include assistance with unloading, unpacking, set-up, or clean up. Requests for placement in any area other than the curb, missed delivery appointments, re-delivery / re-consignment, and any other special requirements may incur additional customer charges, all of which are payable directly to the carrier. Lift gate service (unloading to curb side) is available for a $75 fee. Please choose the “Freight – Curbside + Lift Gate” option upon checkout to select this service.

The carrier will call approximately 24 hours before delivery to schedule a delivery appointment spanning a 4-hour period during normal business hours. Please include a daytime phone number in the shipping information at check out.

Extraordinary delivery requirements (caused by physical obstructions, insufficient space, neighborhood restrictions, etc.) may create additional delivery charges. If spatial restrictions prevent the delivery, the customer will be responsible for additional charges resulting from modification of the original shipping information (location, type of truck required, etc.). If the carrier is unable to make normal delivery to the shipping address because of any of the aforementioned circumstances, it is the customer’s responsibility to make alternate arrangements with the freight carrier to take receipt of the shipment. When the carrier calls to set the delivery appointment, please advise them if circumstances will make it necessary to take delivery at an alternate location.